Refund and Return Policy

Last Updated: June 2026

At DAKSHISH, we want you to have a smooth and satisfactory shopping experience. If you receive a product that is damaged, defective, incorrect, or materially different from what was ordered, please contact us so we can review and resolve the issue.

This policy is subject to applicable Indian consumer-protection and e-commerce requirements.

1. Return Eligibility

A return may be accepted when:

  • You received a damaged product.
  • You received a defective product.
  • You received the wrong product.
  • The product received is materially different from the product ordered.
  • The product is missing from your package.

The product must generally be unused, undamaged, and in its original packaging, along with any accessories, tags, cards, or other items supplied with the order.

2. Return Request Period

Please contact us within 7 days of receiving your order if you want to request a return or replacement.

To help us process your request quickly, please provide:

  • Order number
  • Customer name
  • Reason for the return
  • Clear photographs of the product
  • Clear photographs of the packaging
  • Unboxing video, if available

For damaged or incorrect deliveries, an unboxing video is strongly recommended as supporting evidence.

3. Non-Returnable Products

For hygiene and safety reasons, certain products may not be eligible for return once opened, used, worn, or tampered with.

Products that are:

  • Used or worn
  • Damaged after delivery due to customer handling
  • Altered or modified
  • Missing original packaging or accessories
  • Returned without prior approval
  • Damaged because of improper use or storage

may not qualify for a return or refund.

Any product-specific return restrictions displayed on the product page at the time of purchase will also apply.

4. Wrong or Damaged Product

If you receive a wrong, damaged, or defective product, contact us as soon as possible.

After reviewing the submitted information, we may offer:

  • A replacement product, subject to availability; or
  • A refund where replacement is not possible.

Please do not send products back without contacting us first. Unauthorized returns may not be accepted.

5. Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will generally be processed to the original payment method, subject to the payment provider's processing timelines.

Refund processing time may vary depending on your bank, payment gateway, or financial institution.

6. Shipping Charges

Shipping charges may be treated differently depending on the reason for the return.

If the return is due to an error on our part, such as receiving an incorrect, damaged, or defective product, we will review the applicable return shipping costs.

If a return is requested for reasons unrelated to a product defect, damage, or fulfillment error, any applicable shipping or return charges may be deducted from the refund where permitted and communicated to you.

7. Cancellation Policy

You may request cancellation of an order before it has been dispatched.

Once an order has been shipped, cancellation may no longer be possible and you may need to follow the applicable return process.

For prepaid orders that are successfully cancelled before dispatch, the eligible refund will be processed through the original payment method.

8. Exchange / Replacement

If an eligible product is defective, damaged, or incorrect, DAKSHISH may provide a replacement where the same product is available.

Replacement availability depends on stock.

If the replacement product is unavailable, we may provide an eligible refund instead.

9. Order Refused at Delivery

If you refuse delivery without a valid reason or provide an incorrect/incomplete shipping address, additional shipping or handling costs may apply where permitted.

This does not affect your statutory consumer rights where applicable.

10. Refund Exceptions

A refund may not be approved where the product:

  • Has been used or worn
  • Has been intentionally damaged
  • Shows signs of misuse
  • Is returned without the original components
  • Is returned after the applicable return period
  • Has been modified or altered by the customer

All return requests are reviewed individually based on the condition of the product and the circumstances of the request.

11. How to Request a Return or Refund

To request a return, replacement, or refund, contact us with your order details:

DAKSHISH
Email: dakshish@support.com
Phone/WhatsApp: +91 9924681500
Address: 241, Shyamdham, Nana Varachha, Surat, Gujarat, India.

Please mention "Return/Refund Request – [Order Number]" in your email subject line.

12. Changes to This Policy

DAKSHISH may update this Refund & Return Policy from time to time to reflect changes in our products, services, business practices, or applicable laws.

The updated policy will be published on this page with the revised Last Updated date.

Last Updated: June 2026